Contact

Sign up / Log in / Forgot Password

Check to see if your answer is on our Sign up & Log in help page. If you are still experiencing issues, please complete the form.

Enquiry lodgement

If you require assistance to lodge your free BYDA enquiry, please view the lodging enquiries help section for demo videos and tips. This help section covers locating your address, sketching your job site and completing information about your planned activity.

Did not receive your plans

Members registered with the Before You Dig service who are affected by your works will send you their plans directly to the email address you registered when setting up your account. Members typically respond instantly, but some plans may arrive within 2 working business days. Please also check your junk email folder for referral responses.

If you have not heard from an asset owner, their contact details can be found on the Enquiry Confirmation Sheet you receive from Before You Dig and you will need to contact them directly to follow up your enquiry.

At Before You Dig Australia, we value your feedback (positive or negative) and we are always looking for ways to improve.

If you wish to discuss your feedback with Before You Dig Australia, please leave your contact details below and the appropriate Staff Member will be in touch.

At Before You Dig Australia, we value your feedback (positive or negative) and we are always looking for ways to improve.

If you wish to discuss your feedback with Before You Dig Australia, please leave your contact details below and the appropriate Staff Member will be in touch.

For individuals and businesses looking to obtain plans and information for a proposed dig site, this is a free online service. Read our guide to free plans and then proceed to register and apply for free plans.

Please also view the help and frequently asked questions section for additional tooltips to help you lodge your free enquiry.

If you have damaged an underground asset, you need to contact the asset owner directly. Please use our Emergency Contacts service to get phone numbers for providers in your area.

If you have a query relating to our Privacy Policy, please complete the form and a member of the BYDA team will be in touch.

Membership Enquiry

BYDA members are organisations that own underground infrastructure assets to protect them, as well as affiliated organisations that share our vision of zero damage, zero harm. Complete the form if you would like to become a BYDA member, or if you are an existing member with a membership query.

For individuals and businesses looking to obtain plans and information for a proposed dig site, this remains a free service. Read our guide to free plans and then proceed to register and apply for free plans.

Use of Trademark/Logo

Associating and displaying the Before You Dig Australia logo communicates your commitment to safe site practices. It also provides a gentle reminder to those around you to use the free referral service. Individuals or organisations external to Before You Dig Australia seeking approval to use the Before You Dig Australia trademark can do so by completing the online application form below. Permission to use the logo is not granted without the submission of this form and approval by Before You Dig Australia. Please also refer to our brand guidelines regarding use of the trademark.

Merchandise request

At Before You Dig Australia, increasing community awareness of both the Before You Dig Australia Service and Safe Site Practices is important. If you or your business would like to help promote Before You Dig Australia, promotional merchandise can be provided for you to distribute. Please fill in your details below and Before You Dig Australia will be in touch.

If you are interested in Co-Branding opportunities with Before You Dig Australia, please select this option below.

Education / Awareness

Before You Dig Australia offers our Members and members of broad excavation and construction sectors FREE awareness and training sessions in each State.

Offering a range of topics of discussion; from how the Before You Dig Australia service works to safe site practices.

With our unique relationship with the various major utilities and key asset owners nationally, additional representatives can be requested to make specific presentations**

To organise a FREE awareness and training session, please fill in the following form: