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Phone support is also available by calling 1100.
Once an enquiry has been lodged you will receive plans to the email you registered with. The plans you receive will come directly from members of BYDA who are affected by your works. You can expect responses typically within minutes, however sometimes plans may take 2 business working days. Be sure to check your junk inbox for referral responses.
Asset owner information can be found on the Enquiry Confirmation Sheet. If you are waiting on a response from an asset owner, reference these details. Should you require further support, contact BYDA.
In an emergency call 000.
If it is not an emergency but you have damaged an underground asset, you need to contact the asset owner directly. Please use our Emergency Contacts service to get phone numbers for providers in your area.
BYDA is committed to promoting safety within the industry and to decision makers that can influence health and safety legislation.
BYDA offers two different sessions to suit you and your organisation’s needs. The free sessions are offered in two different formats – online and face-to-face:
Awareness Session: Understand the role of BYDA, safe excavation practices, complying with asset-owner instructions, and the consequences of damages. Learn how to mitigate and avoid potential damage and harm and ensure a safe work environment.
Plan Reading Session: Develop the skills to interpret asset owners’ plans, legends, and symbols effectively. Understand the complexities of plan interpretation to ensure smooth project execution.
We produce industry appropriate merchandise to enable our safety messages to be front of mind in a practical way. If you would like to promote the BYDA safety message within your organisation or community, our merchandise is available for request. We also welcome opportunities for co-branding. If this is applicable, we encourage you to get in touch with us via the special request box in the form below.
Please note that all requests will be reviewed and fulfilled based on suitability and availability.
For non-support related enquiries our main switchboard is 03 8877 6600
National Office / VIC