Please choose from the following topics

Individuals and businesses requiring plans for an excavation site can access the BYDA referral service free of charge. Resources are available to help you lodge an enquiry  and register for plans.

Phone support is also available by calling 1100.

Once an enquiry has been lodged you will receive plans to the email you registered with. The plans you receive will come directly from members of BYDA who are affected by your works. You can expect responses typically within minutes, however sometimes plans may take 2 business working days. Be sure to check your junk inbox for referral responses.

Asset owner information can be found on the Enquiry Confirmation Sheet. If you are waiting on a response from an asset owner, reference these details. Should you require further support, contact BYDA.

In an emergency call 000.

If it is not an emergency but you have damaged an underground asset, you need to contact the asset owner directly. Please use our Emergency Contacts service to get phone numbers for providers in your area.

For non-support related enquiries our main switchboard is 03 8877 6600.

BYDA members are organisations that own underground infrastructure assets, as well as affiliated organisations that share the zero damage, zero harm vision.

BYDA is committed to promoting safety within the industry and to decision makers that can influence health and safety legislation.

BYDA offers two different sessions to suit you and your organisation’s needs. The free sessions are offered in two different formats – online and face-to-face:

Awareness Session: Understand the role of BYDA, safe excavation practices, complying with asset-owner instructions, and the consequences of damages. Learn how to mitigate and avoid potential damage and harm and ensure a safe work environment.

Plan Reading Session: Develop the skills to interpret asset owners’ plans, legends, and symbols effectively. Understand the complexities of plan interpretation to ensure smooth project execution.

We produce industry appropriate merchandise to enable our safety messages to be front of mind in a practical way. If you would like to promote the BYDA safety message within your organisation or community, our merchandise is available for request.

Please note that all requests will be reviewed and fulfilled based on suitability and availability.

For non-support related enquiries our main switchboard is 03 8877 6600

National Office / VIC

Level 19, 15 William Street
Melbourne
VIC 3000

NSW/ACT

38/8 Avenue of the Americas
Newington
NSW 2127

QLD

19/35 Paringa Road
Murarrie
Qld 4172

SA/NT

6A, 128 Fullarton Road
Norwood
SA 5067

WA

77 North Lake Road
Myaree
WA 6154