For over three decades, DBYD state and national entities have provided an essential service to our members and the industry, protecting utility assets and preventing harm to people. To ensure we remain relevant and provide the best possible service to our members, the combined DBYD boards came together to consider how to challenge the status quo.

While we have a proud history, effective service, and enviable brand, we were challenged by members on our future focus and efficiency. Internally, we also saw opportunity for streamlining the organisation and increasing agility.

As a result, all state and national DBYD entities agreed to transform into a single organisation – to be known as Before You Dig Australia (BYDA). This change will deliver higher levels of operational efficiency, with more focused support to members, users, and the wider community. There is no change or disruption to the delivery of the referral service throughout this change process, and members will continue to access and receive referrals. You can read the full transformation case study online.